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3. Login and Registration
To login at Captain Cooks Casino you must first make sure that you are connected to the internet. Do this as you would normally if you were going to visit any site on the internet.
When you register at the casino you will be asked to choose a password and to enter your name and email address. Please take care entering these details as they will be used for verification and as a mailing address for your winning. Also remember that the password is case sensitive. Within seconds you will receive your username which will start with tCCCr for a real player and tCCCg for a guest player and will be followed by an unique 8 digit number. For the non download flash version of the Captain Cooks Casino software the accounts will be the same but with a "f" in front to designate that it is the flash version ie ftCCCr and ftCCCg. Please take special care with your password, the same as you would with any other password you have that deals with real money. Don’t give it to anyone else, even if contacted. We don’t need to know your password in any emails or contacts with the help desk as our security is so tight that no one at Captain Cooks Casino knows your password. As always if there is a chance that children or other adults may use your computer then we recommend that you don’t use any facility that remembers your password If you haven’t received your username within 5 minutes there may have been a problem with transmission so you can try resending the form or contacting the help desk. Once you have received your username you can click the connect button and enter your username and password and you will be immediately be connected to the casino and you are now ready to start playing.
If you register as a guest you will be given a guest account number which starts with tCCCg followed by an 8 digit number. This allows you to play at the casino but all of your winnings and losses will be for fun. Your guest account never expires so you can play as often as you like. As a guest player your account starts with 1000 credits and you can accumulate more fun credits by clicking on the Bank button and choosing Deposit. If you are asked for credit card details then you have opened a real account by mistake. Contact the help desk and ask them about opening a guest account
If you register as a real player you will be given a real account number that starts with tCCCr followed by an 8 digit number. This allows you to play as a real player and all of your winnings and losses will be for real. Please put your password and username in a safe place so that no one else can use them. As a real player the minimum deposit you can make is $20
Cannot find Winsock.dll If you received a message "cannot find Winsock.dll" this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and place into the following folder on your computer: C:\WINDOWS Cannot find MFC250.dll If you received a message "cannot find MFC250.dll" this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and place into the following folder on your computer: C:\WINDOWS Socket has been lost This happens when you have lost connection with your Internet Service Provider (ISP) or dial-up service. First re-establish connection with your ISP and then re-connect to the casino server. The server will refresh the last known position you were on the casino before the lost connection. Message says ' you have not logged on to the casino This occurs when a username and/or password is typed incorrectly. Check your username and password then click on Connect again remembering that both the username and password are case sensitive. The username and password should always be entered in the case they were given to you. Also check that the Caps Lock is not on as this will affect the case of the typing with out you realizing. Why do I get the following error message "You have been locked out of the Casino"? Your account gets automatically locked out for an hour whenever you enter the wrong password three times in a session. This system has been put in place as a security measure so as to prevent someone from trying to access your account by guessing your password.If you forgot your password you will need to call our toll free number or send an email so we can confirm it. You will need to send information that will be used to confirm your ID before we will issue you a new password. Message says, 'connecting to host', and doesn't move further. This is usually caused when a player is not connected to the internet or has a bad or very slow connection to the Internet. Remember that you must be connected to the Internet before you open the casino program. The 'connect' button on the casino software is used to connect the player to the casino server only, not the Internet. If you feel you are connected but still experiencing this problem, try disconnecting from the provider and reconnect, then try the casino program again. If the problem persists, e-mail us at support for help. Message says, 'logging on' but never goes beyond this point. This may be caused by excessive traffic on the Internet or it may be that our server is busy or down. In most cases it is due to congestion on the internet. You can try it again, but we recommend that for this type of problem it is best to check with our tech support for help determining the cause.
The initial download includes three games and an additional 28 games will download in the background while you are connected to the internet. For instructions on how to download additional games immediately see Adding additional Games section 7.1 Return To FAQ
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Captain Cooks Casino is an online casino licensed by the Kahnawake Gaming Commision. Download our FREE Software and play for FREE or for real and keep your winnings. Captain Cooks Casino is a partner of the world renown free casino Casino Classic, which is available in multiple languages including French casino en ligne, Danish online casino, German online casino, Italian casino online and Spanish casino en linea.
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