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HOME » Help » Frequently Asked Questions » Adding New Games

7. Adding New Games

    7.1 - Downloading More Games
    Three games are included in your initial download. An additional 28 games will download in the background while you signup and play. Until the games are downloaded they will remain gray or contain text that says "click here to download". To download any of these games log onto the casino and click onto the game icon and the installation wizard will install the game. Alternatively when you are logged on to the casino you can click on the Options in the top menu bar and scroll down to "View Available Upgrades" and then select the game you wish to download.
    7.2 - Why is a game grayed out?
    The casino software highlights games that you have not yet downloaded by graying them out and adding text that says "click here to download". These games may be added to your collection at any time by choosing one of the methods displayed above.
    7.3 - What do I do if a game I play has "upgrade available" written on it?
    This is telling you that the game has been upgraded to include additional features and you need to download the latest updated version of this game, which is now available. Follow the instructions in Installation to download the new version.
    7.4 - What if I get an error while downloading further games?
    If you encounter any errors while downloading further games, call a customer service representative on one of our toll-free numbers or email us at support@captaincookscasino.com.
    7.5 - Why does it take so long to download new games?
    The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all affect your download time. As long as you are connected to the Internet the games will download even if your connection isn't good.


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